Legal information

MA99 Education Pty Ltd
ACN 703 120 745
ABN 25 703 120 745
Level 8, 37 York Street, Sydney NSW 2000
Email: admin@ma99education.com
Phone or text: +61 479 074 771

In effect from 22 October 2026. In this document, "MA99", "we" and "us" mean MA99 Education Pty Ltd. All prices include GST. Nothing in this document limits your rights under the Australian Consumer Law.

Privacy policy
Terms of service
Fees, GST and payment
Cancellations, make ups and refunds
Shop terms for digital products
Child safety
Contact and complaints

1. Privacy policy

MA99 respects your family's privacy. We hold personal information about parents and about students, and we handle it carefully and in line with the Australian Privacy Principles.

What we collect

Parent or guardian details: name, email, mobile number, postcode and preferred way to be contacted.
Student details: name, school, year level, subjects, areas of concern, goals, and tutoring history that you choose to tell us.
Academic information needed for the diagnostic and the programme, such as marks, reports and work samples.
Booking, invoice and payment records. Card details are entered on Stripe's secure page and are never held by us.
Notes from calls with us and, with your agreement, a transcript of the call.
Website information, such as pages visited, collected in aggregate through analytics tools.

How we collect it

Mainly from parents and guardians, through our enquiry, diagnostic questionnaire, brochure and guide forms, by email and text, in conversations, and from the diagnostic assessment. We collect information about a student from the student's parent or guardian, or with their knowledge.

With your agreement at the start of the call, we may transcribe it so nothing you tell us is missed. Transcripts are kept privately for our records and never shared. When a call is held on Google Meet, the transcript is made by Google Meet, and we may use an AI assistant to summarise it so our follow up is accurate. You can decline transcription, or ask us to delete a transcript, at any time.

Why we use it

To reply to your enquiry and to arrange and deliver the diagnostic assessment and the programme.
To write the Diagnostic Report, the Term Academic Plan and progress reports.
To bill you, keep financial records, and meet our legal and tax obligations.
To send the guide, brochure or notification you asked for, and to improve our service.

We do not sell personal information. We do not publish student names, schools or photographs. Case studies and parent quotes are published only with the family's written consent, with identifying details removed.

Who we share it with

Only as needed to run the service. This means the MA99 coaches and specialists who work with your child, who are bound by confidentiality and hold a current Working With Children Check, and the providers that run our systems: website hosting, forms and email delivery (Wix, with Web3Forms and EmailJS as backups), payments (Stripe), email, calendar, video calls and call transcription (Google), an AI assistant used for our notes and drafts (Anthropic), and website analytics. Some of these providers store information outside Australia, including in the United States. We take reasonable steps to make sure they handle it appropriately. We may also disclose information where the law requires it, or where it is necessary to protect a child.

The Family Portal

Enrolled families, students and MA99 coaches can sign in to the Family Portal on this website. To run it we hold:

Account details: the name and email address of each person we invite, their role (parent, student, coach or Director) and which student they can see.
Programme records about the student: sessions, homework, an error log of the marks lost and why, assessment marks and school ranks, programme trackers such as deadlines, mastery gates or a study routine, reports, and notes from coaches.
Sign-in records: when each account signs in and the type of device and browser used. We use these to keep accounts secure and to see how the portal is used.

Passwords are created and checked by Wix's sign-in service and are never visible to MA99. Each person sees only what their role allows: a parent sees only their own child, a student sees only their own records, and a coach sees only the students they work with. A student under 18 has a portal account only with a parent's agreement. Coaches' notes describe the student's work and progress; we do not record health or other sensitive information in the portal.

Portal records are stored by Wix, which may store them outside Australia, including in the United States. When a record is changed or removed in the portal it is archived rather than deleted, and a history of changes is kept, so that mistakes can be corrected and records restored. Once records are no longer needed, as set out below, we delete or de-identify them. You can ask for a copy of your child's portal records at any time.

Keeping it safe, and how long we keep it

We use access controls and reputable providers, and we limit information to the people who need it. We keep information for as long as it is needed to deliver the service and to meet legal, tax and child safety record keeping obligations, then we delete or de-identify it.

Your choices

You can ask to see the personal information we hold about you or your child, ask us to correct it, ask us to delete it where we are able to, or ask us to stop sending you messages. Write to admin@ma99education.com and we will respond within a reasonable time, normally within 30 days.

2. Terms of service

Our services

MA99 provides private academic coaching, diagnostic assessments, written reports and related resources. Each family receives a written fee confirmation and a client agreement before enrolling. The client agreement sets out the scope of the programme, the notice terms for pausing or stopping, and how we work together, and it prevails over this page where they differ. Nothing is signed at the diagnostic.

No guarantee of a particular result

We stand behind our method and we report progress honestly in writing. We do not promise a particular mark, ATAR, band, scholarship or offer of a place, because the result also depends on factors outside our control, including the student's effort, the school and the examining body. If the diagnostic shows that we are not the right fit, we will say so.

What we ask of families

Give us accurate information about your child, and tell us about anything that affects their learning or wellbeing.
Make sure your child attends sessions, completes the work set, and has a suitable place and device for online sessions.
Pay fees on time as set out in section 3.

Our materials

The MA99 Method, our notes, reports, plans and other materials are owned by MA99 Education Pty Ltd and are provided for your child's personal use. Please do not copy, share or resell them.

Responsibility

To the extent the law allows, MA99 is not liable for indirect or consequential loss. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Our services come with consumer guarantees, including that they are provided with due care and skill.

Governing law

These terms are governed by the law of New South Wales, and the parties submit to the courts of that State.

3. Fees, GST and payment

All prices include GST. The price you see is the price you pay.
Diagnostic assessment: $80. You send us your child's recent marked work and a short form. We reply with a written report within 48 hours of receiving everything. If you enrol, we refund the $80 in full once your first month's fee is paid.
Programmes: billed monthly, at the fee set out in your written fee confirmation. The fees listed on our Services page are the monthly fees for each programme. For programmes shown as "from", the fee is set by the subjects and specialists involved and confirmed in writing after the diagnostic.
UCAT and interview preparation: an optional pathway at $2,500 a month, added to The 99+ Campaign or taken on its own.
How to pay: by card through Stripe on our Pay page, or by bank transfer using the details on your invoice. A tax invoice is provided for each payment.
If a payment is late, we will contact you before taking any other step.

4. Cancellations, make ups and refunds

Individual sessions

You can book and move sessions up to 12 weeks ahead in the Family Portal.
If you cancel a session by the day before it (by 11:59pm Sydney time), it becomes a lesson credit for that subject. Book it in the Family Portal for any time your coach has free, within 12 weeks of the missed session. A credit is used to book a lesson rather than paid out in cash. If you stop, you can use any credits you hold during your notice period.
If you cancel on the day of the session, or the student does not attend, the session is forfeited, except in a genuine emergency, which we will consider fairly.
If a session is missed with no notice, it is forfeited, and we will contact you to check that your child is well.
If MA99 or the coach has to cancel a session, we will arrange a make up within two weeks at no cost to you, or give you a lesson credit if no time suits.

School holidays and travel

Monthly fees are the same every month and cover the whole year. Sessions continue through the school holidays at the usual time, or at any time your coach has free.
If your family is away for 28 days or less, tell us in the Family Portal by the day before the first session, and each session becomes a lesson credit. Sessions can also run online while you travel if the time zone suits.
If your family is away for more than 28 days, the programme is paused instead, for up to 12 weeks. No credits are given for a pause; your next billing date moves back by the length of the pause, so you never pay for the weeks you are away.

The diagnostic assessment

If you decide not to proceed before we start your report, tell us and we will refund the $80. If we are unable to deliver the diagnostic, we will refund the $80.

Pausing and stopping a programme

If your family needs a break of more than 28 days, we agree a pause of up to 12 weeks with a set return date. Your billing date moves back by the length of the pause, and the programme resumes at the same monthly fee. The notice period for stopping a programme is set out in your client agreement before you enrol.

Refunds

If we have not delivered a service we charged for, or a service has a major failure, we will refund the amount for the part not delivered, or fix the problem, as the Australian Consumer Law requires. To ask for a refund, write to admin@ma99education.com with the details, and we will respond promptly.

5. Shop terms for digital products

MA99 digital editions are delivered as a ZIP file of PDFs, attached to an email sent to the address you give at checkout, usually within a few minutes of payment. Titles marked as coming soon, in development or planned are not yet available to buy.
Each edition is licensed for the personal use of the purchaser's own household. Please do not copy, share or resell it.
Because study notes are digital downloads, they cannot be returned; if a title is faulty, incomplete, not delivered or not as described, we will replace it or refund you.
If you change your mind after purchase, write to us and we will consider your request fairly.
Study resources are an aid, not a guarantee of any particular mark.
All shop prices include GST. Payment is processed by Stripe, and we do not hold your card details.

6. Child safety

MA99 Education has zero tolerance for child abuse in any form. Our Statement of Commitment to Child Safety sets out our promise to every child and family we work with: read the Statement of Commitment (PDF).

Every MA99 coach and specialist holds a current NSW Working With Children Check, verified by MA99, and signs the MA99 Child Safe Code of Conduct. Our Child Safe Policy and our Complaint Handling Policy and Procedure set out how concerns are raised and acted on. Both are available on request at admin@ma99education.com. If a child is in immediate danger, call 000. A concern about the Director can go to the NSW Child Protection Helpline on 132 111 or the Office of the Children’s Guardian on 02 8219 3600.

7. Contact and complaints

MA99 Education Pty Ltd
ACN 703 120 745, ABN 25 703 120 745
Level 8, 37 York Street, Sydney NSW 2000
Email: admin@ma99education.com
Phone or text: +61 479 074 771

If you have a concern about our service or about how we handle your information, please write to us first. We will acknowledge your message promptly and aim to resolve it within 30 days. If you are not satisfied with how we have handled a privacy matter, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.